As part of the Chiseltree guarantee all products purchased solely from the Chiseltree website are automatically eligible for a 3 month warranty from date of purchase to offer you that extra peace of mind when shopping with us.

The warranty covers your product purchase under the following conditions:

  • Any defect due to a genuine manufacturing fault causing the product to become unfit for purpose.
  • You are the original purchaser of the product from the Chiseltree website. (Email order confirmation required)
  • Chisel Tree  is still actively trading in the UK.

Conditions under which the warranty is not valid:

  • General wear and tear.
  • Accidental damage, including misuse and improper care taken with the product.
  • Alterations made to the product or repair work made by purchaser or third party.

Please contact us quoting your order number and detailing the particular defect. Please provide photo evidence where possible. It may be necessary to return the case to us for inspection.
If the warranty is deemed valid we will send out an identical replacement product within 5 business days.