Customer Info


Product Care

Our cases are designed to protect your handset from scratches and small knocks. If dropped face down on the screen your screen is not protected. We advise you purchase a tempered glass screen protector along with your case to protect your screen. Avoid storing your case or using it alongside sharp objects. Keep your case away from any fires, heat and where possible direct sunlight.

 

Refunds

We know you'll love our products so much that, for your peace of mind, we offer a no quibble money back guarantee on all unwanted pre designed cases and non customised items returned to us within 14 days of purchase and in original packaging and unused condition.
All customised items are non refundable.

Each product also comes with a three month's warranty against manufacturing fault. We will replace the faulty item upon return, as well as refunding you the return postage cost.

Please contact us if you have any questions or wish to return or exchange an item.

Warranty

As part of the ChiselTree Guarantee all products purchased solely from the Chiseltree website are automatically eligible for a 3 month warranty from date of purchase to offer you that extra peace of mind when shopping with chisel tree.

The warranty covers your product purchase under the following conditions:

  1. Any defect due to a genuine manufacturing fault causing the case to become unfit for purpose.
  2. You are the original purchaser of the product from the Snakehive website. (Email order confirmation required)
  3. Chisel Tree Ltd  is still actively trading in the UK.

Conditions under which the warranty is not valid:

  1. General wear and tear.
  2. Accidental damage, including misuse and improper care taken with the product.
  3. Alterations made to the product or repair work made by purchaser or third party.

Please contact us quoting your order number and detailing the particular defect. Please provide photo evidence where possible. It may be necessary to return the case to us for inspection.

If the warranty is deemed valid we will send out an identical replacement product within 5 business days.

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

2. Use License

  1. Permission is allowed to temporarily download one duplicate of the materials (data or programming) on ChiselTree's site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial use , or for any public presentation (business or non-business);
    3. attempt to decompile or rebuild any product or material contained on ChiselTree's site;
    4. remove any copyright or other restrictive documentations from the materials; or
    5. transfer the materials to someone else or even "mirror" the materials on other server.
  2. This permit might consequently be terminated if you disregard any of these confinements and may be ended by ChiselTree whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.

3. Disclaimer

  1. The materials on ChiselTree's site are given "as is". ChiselTree makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, ChiselTree does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.

4. Constraints

In no occasion should ChiselTree or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on ChiselTree's Internet webpage, regardless of the possibility that ChiselTree or a ChiselTree approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don't permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

5. Amendments and Errata

The materials showing up on ChiselTree's site could incorporate typographical, or photographic mistakes. ChiselTree does not warrant that any of the materials on its site are exact, finished, or current. ChiselTree may roll out improvements to the materials contained on its site whenever without notification. ChiselTree does not, then again, make any dedication to update the materials.

6. Links

ChiselTree has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by ChiselTree of the site. Utilization of any such connected site is at the user's own risk.

7. Site Terms of Use Modifications

ChiselTree may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

8. Governing Law

Any case identifying with ChiselTree's site should be administered by the laws of the country of United Kingdom ChiselTree State without respect to its contention of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
  • We will just hold individual data the length of essential for the satisfaction of those reasons.
  • We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
  • Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
  • We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
  • We will promptly provide customers with access to our policies and procedures for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.